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This is the Xen Confluence FAQ repository for the solutions to every computing problem known to man!


Solutions to frequently asked questions


Space Index

Total number of pages: 58

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Page: Acceptable Use Policy
eduroam_dark.png Acceptable Use Policy By joining the eduroam service as a user you shall be deemed to accept these conditions of use: When using the eduroam service, you shall always comply with local laws that regulate the use of the service. You shal
Page: Adding Favorites to your Phone
favorites.png Adding Favorites to your Phone
Page: Antivirus
Siena Owned Computers Siena owned Windows computers provided by ITS already have Microsoft System Center Endpoint Protection enabled and protecting these systems. Personal Computers Note: Prior to installing any new antivirus program, existing third-party
Page: Automatic Reply
1. Log into Gmail Account. 2. In the right hand corner, click the “Settings” cogwheel and select “Settings.” 3. Scroll to the bottom until you see “Vacation Responder." https



Page: Calendars
Siena Master Calendar Siena's Master Calendar is available at The Master Calendar allows you to filter events by Event Type(s), Loc
Page: Channel Guide
Siena Cable Channel Lineup (Rev. 8/26/2019) Digital Channel Description 3rd Party QAM Tuner Channel (e.g. 3500STBII or AT103B) 23 - 1 ABC HD 001 23 - 2 CBS HD 002 24 - 1 CW HD 003 24 - 2 FOX HD 004 25 - 1 NBC HD 005 25 - 2 PBS HD 006 26 - 1 TWC News HD-Al
Page: Chrome Remote Desktop
Pre-Configuration Requirements Chrome Remote Desktop is a function of Google Chrome. It allows you to remotely access your office computer from within a Chrome Browser. Your office computer must be powered on and the sleep settings must be disabled in or
Page: Clear Browser Cache
Chrome: Press Control-Shift-Delete > Browsing Data > Select Time Range - "All Time" > Click "Cached images and files" and "Browsing History" and "Download History" > Clear data Firefox: Press Control-Shift-Delete > Click "Cache" and "Browsing & Download H
Page: Conferencing
Siena offers multiple solutions for conferencing. Web Audio/Video Solutions Google Meet Zoom Conferencing
Page: Creating a Signature
1. Log into Gmail account, by going to google and clicking the "Sign in" button to the right of the 9 dot Google Launcher. 2. Click the settings cogwheel, then click "Set
Page: Creating Contact Lists
1. Log in your Gmail account. 2. Click on "Mail” in top left corner of your inbox, then Click “Contacts." 3. Click on “New Group” (on left hand side below “My Con
Page: Creating Folders
1.Log into your email account. 2.Select the emails you want to move into a folder by clicking the boxes on the left hand side of the emails. 3. Once you have your emails


Page: Device Registration
networkreg.jpg Your computer must be registered to use Siena's network. In addition, you must agree to abide by Siena's Computing Use Policy. Until you are register


Page: eduroam
eduroam_dark.png Siena’s participation in eduroam allows members of the Siena community to seamlessly connect to free wireless when they visit other eduroam participating institutions world-wide. Similarly, it provides seamless access to the Siena wireles


Page: Find Device MAC Address
Below you will find instructions on how to find the MAC address (aka physical address, hardware address, wifi address, ethernet address) of the most common devices we see on campus. If your device is not listed or our instructions don't match it exactly,


Page: Google 2 Step Verification
Increase your account security by activating Google's 2-Step Verification feature. Also known as 2 Factor Authentication, this tool adds an additional layer of protection when signing in to your Google account. When activated, users will be required to l
Page: Google Calendar Sharing
In Google Calendar, you can have multiple calendars that you add events to. Each calendar can have different sharing settings. Share an existing calendar You can share the main calendar for your account, or another calendar you created. Note: You can only
Page: Google Calendar/Resource
Ways to add someone else's calendar/organization resource Add using an email address On your computer, open Google Calendar On the left side, next to “Other calendars,” click Add
Page: Google Delegated Contacts
Give another user access to your contacts You can give other users in Siena permission to access and manage your contacts. These users can add and update your contacts with information, for example, names, phone numbers, and addresses. Granting access to
Page: Google Delegated Mailbox Access
Shared Mailboxes are accessed as separate inboxes in Google Mail. Once a shared mailbox has been delegated to someone, it may take up to 24 hours for it to appear for the delegate/manager. If you are expecting access to a delegated account, but do not see
Page: Google Groups
You can use Google Groups to not only share information, but also as distribution lists and collaborative inboxes. Here's how to create a group: Go to Google Groups Near the top left corner, click Create group. Select a name fo
Page: Google Mail (Gmail)
Work faster and collaborate better with powerful email features. Create and send email, reply to threaded email conversations, and organize your inbox. PDF Download Click COMPOSE to create a new email message.
Page: Google Mail Merge
Yet Another Mail Merge (YAMM) Siena College has licensed the "Yet Another Mail Merge" (YAMM) add-on for Google Apps to help our community send an email from your Siena Google Mail account to different recipients. Our enterprise plan allows various feature
Page: Google Meet
Google Meet is a video conferencing app. It is the business-oriented version of Google's Hangouts platform and is suitable for businesses of all sizes. Full Instructions and Support
Page: Google Scheduling Features
Peek at calendars and automatically add guests: Now, when you add a calendar in the “Search for people” box, you can temporarily view coworkers’ calendars. Creating a new event then automatically adds those people as guests to your meeting and might sugge
Page: Google Send Email from Alternate Address
Gmail lets you send messages with another of your email addresses listed as the sender instead of your Gmail address. This feature helps you manage multiple accounts from the Gmail interface; it works only if you already own the email account linked to th
Page: Google Team Drive Team Drive is not a replacement for a user’s My Drive, but another system for group data management. Team Drive
Page: Google Tips
G Suite for Education G Suite for Education is the same set of apps that you know and love—Gmail, Docs, Drive, Calendar, Hangouts, and more— but designed with new intelligent features that make work easier and bring teachers and students together. Because


Page: HD Cable TV
"COAX WIRED" CABLE TV IN YOUR ROOMS AND LOUNGES The residence halls are equipped with digital HD cable TV powered by Spectrum, providing over 100 HD and music channels. The ResNet HD Cable TV service is active and does not require sign-up, activation, or
Page: How to Map a Network Drive
Windows 10 Map a network drive to get to it from File Explorer in Windows without having to look for it or type its network address each time. 1. Open File Explorer from the taskbar or the Start menu, or press the Windows logo key + E. 2. Select This PC
Page: How to place Multiple Calls on Hold
hold button.JPG How to place Multiple Calls on Hold
Page: How to Set your Voicemail greetings
How to Set your Voicemail greetings


Page: International Travel Security
Foreign intelligence entities, which may include foreign governments, corporations, and their proxies, are actively targeting information, assets, and technologies that are vital to U.S. national security, global competitiveness, and personal security. A




Page: Logging Off
The method for logging out of a Windows 10 computer is slightly different than logging out of a Windows 7 computer. ITS has provided several easy methods for logging off. On the desktop of all Siena Windows 10 computers is a yellow icon with the picture o


Page: Mac Troubleshooting
Known Issue Mac computers will occasionally experience difficulties connecting to wireless networks using 802.1X security. Here are four possible solutions for resolving problems connecting a Mac computer to the eduroam wireless network. Important Note:
Page: Microsoft Office
Siena has a campus agreement with Microsoft for the Office Suite. As part of that agreement, Microsoft makes Office 365 Education available to our community for no cost. Click here for the complete download and installation instructions


Page: New Employee Information
General Information All Siena employees are given a network login and e-mail address. If you haven't received one already, please have your supervisor complete the Account Request Form. You will receive initial account information via a hardcopy letter,



Page: Parking a Call
Parking a Call
Page: Password Reset Information
Information Technology Services (ITS) has implemented a password management system - known as the Password Reset Portal - which will allow users to reset their own password when they have forgotten it. Before the Password Reset Portal can be utilized, use
Page: Phishing
Phishing emails A phishing attack happens when someone tries to trick you into sharing personal information online. What phishing is Phishing is usually done through email, ads, or by sites that look similar to sites you already use. For example, someone
Page: Phone Basics
Phone Basics
Page: Phones
Most phone functions require you to be on campus to manage. Please use VMware Horizon View if you are off campus and need to change something. Phone Basics Quick Start Refere


Page: Quick Start Reference Guide
Quick Start Reference Guide


Page: RDP Windows Gateway
NOTE: The RDP Windows Gateway is for business users only. Needs to be requested from ITS ahead of time. Pre-Configuration Requirements Contact ITS ahead of time to make sure that you have Remote Desktop access to your office Windows computer and that you
Page: Recovering Archived and Deleted Messages
1. Click on “All Mail” located to the left under your folder names, or search for a particular message using the search bar. 2. Open the message that you want to “unarchived." 3.
Page: Remote Access
ITEMS NEEDED Identify the computer that you will use to work remotely Laptop, power adapter or a working desktop at home Ensure that your personal computer is updated and secure Office computer’s tag#


Page: Security Awareness
SIENA ITS STAFF WILL NEVER ASK FOR YOUR PASSWORD OR OTHER CONFIDENTIAL INFORMATION VIA EMAIL Siena College has implemented many security mechanisms to protect data. One of the most important mechanisms is security awareness training across the Siena Coll
Page: Sending a fax using the User Control Panel
To send a fax using the User Control Panel
Page: Show Desktop
If you do a lot of multitasking, your screen gets covered in different windows. But what do you do when you need to find that icon or folder on the desktop or you just want to hide the clutter? You could go hit the minimize button on all your open windows
Home page: Siena College ITS FAQ
siena-logo_the_education_for_a_lifetime.png How To Get Help This site was developed to provide instruction and assistance with common tasks performed by students, faculty, and staff. Should you need further assistance we would be hap
Page: Siena College Phone Number Prefixes
Siena College Phone Number Prefixes


Page: TV Compatibility
INFORMATION ON TV MANUFACTURER AND MODELS SUPPORT FOR QAM TUNING Most major brand flat screen TVs manufactured after 2006 support both ATSC (Advanced Television Systems Committee) and QAM (quadrature amplitude modulation) digital tuners. ATSC is used to



Page: VMware Horizon View
Faculty, Staff, and Administrators can utilize VMware Horizon to access virtual Windows 10 desktops for remote access. From a modern browser browse to You will be presented with two options: image2020-3-5_12
Page: Voicemail menu
Voicemail menu


Page: Windows 10
Windows 10 is a Microsoft operating system, designed to be run on Windows-compatible computers. Windows 10 is now the preferred Siena college Windows Operating System. New computers will come with Windows 10, teaching podiums will run Windows 10, and mos
Page: Windows Troubleshooting
You may experience connectivity issues or performance issues when you connect a mobile PC that is running Windows to a wireless access point Symptoms You may experience random connectivity issues when you connect a Windows-based mobile PC to certain Wi-Fi
Page: Wireless




Page: Zoom Conferencing
Overview Zoom is a cloud-based video conferencing platform that can be used for video conferencing meetings, audio conferencing, meeting recordings, and live chat. Instructions and Support


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